Refund policy

10-Day Return & Replacement Policy

We have a 10-day replacement or return policy, which means you have 10 days after receiving your item to request a replacement.

To be eligible, your item must be in the same condition you received it unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Please Note:

• Replacement or Refund: Damaged, defective, or incorrect items will be replaced at no extra cost. If a replacement is not available, only then a refund may be issued.

• Photo Proof Required: You must provide a photo of the damaged or defective item.

• No Returns for Change of Mind: Items returned because you changed your mind are not eligible.
  

How to Start a Return or Replacement

To start a return or replacement, contact us at thecarbonwork@gmail.com. You must send an email before your return can be processed. We will provide the return address and instructions if your request is approved.

Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately with a photo so we can evaluate the issue and send a replacement.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Custom products (special orders or personalized items)

If you have questions about a specific item, please contact us.

Refunds

If a replacement is unavailable or cannot be processed, we may issue a refund at our discretion. We will notify you once we’ve received and inspected your return and let you know if the refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at thecarbonwork@gmail.com